Ausglobal Travel Booking Conditions

Please read the following terms and conditions carefully. You must not accept any bookings unless you understand and agree with the following terms and conditions.

PRICES: all prices are subject to availability and can be withdrawn or varied without notice.

INTERNATIONAL AIRFARES: international airfares are non-transferable and are subject to availability and change until payment in full has been received. The full payment due date is specified by the airline and may change at their discretion. Your consultant will advise you of any changes. Change and cancellation fees may apply and are directed as per airline requirements.

DOMESTIC AIRFARES: All domestic airfares are instant purchase fares and are subject to availability and change until payment in full has been received. Domestic airfares are non-refundable and non-transferable. Changes to an airfare may result in an upgrade of fare and may incur change fees as per airline requirements. Cancellation of an airfare may result in the forfeiture of all monies or a credit held with the specified airline after cancellation fees have been applied.

TRAVEL DOCUMENTS: travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other documentation (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. All travel documents especially airline tickets must be issued in the name of the passport/photo identity holder, some carriers will deny carriage if the spelling or sequence of the name varies from that stated on the identification and the booking may be cancelled. It is the responsibility of the customer to ensure the correct, full names are provided to the consultant. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All travel documents are non-transferable. It is your responsibility to collect all travel documents from us prior to travel and ensure they are correct. Please contact your consultant the day before collection to confirm that the travel documents are ready for collection.

TRAVEL INSURANCE: we can provide information to you about travel insurance. For details of the services we provide, including a quote, please refer to your consultant. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

PASSPORT & VISAS: it is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of entry. You must supply a photocopy of your passport to your consultant. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service and accept no liability for any loss or damage which you may suffer in reliance on it. We can obtain visas for you if you wish and fees may apply for this service.

HEALTH: it is your responsibility to ensure that you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation.

TAXES: certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

CANCELLATION FEES: cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. All deposits received are non-refundable. We are unable to provide a refund to you until we receive the funds from the relevant supplier. Fees will also apply where a booking is changed or tickets are re-issued. 21 to 45 days before your trip begins, cancellation will result in a loss of 50% of the total price of the trip. Under 21 days all monies received is non-refundable.

AGENCY: AusGlobal Travel acts as a travel agent. We sell various travel related products on behalf of numerous transports, accommodation and other wholesale service providers, such as airlines, coach, rail and cruise line operators. AusGlobal Travel’s obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We will ensure your requests and best interest will be looked after at all times. We have no responsibility for these services nor do we give any warranty or representation regarding their standard. All bookings are made subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal resource is against the specific provider and not AusGlobal Travel. If for any reason any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with AusGlobal Travel.

LIABILITY: we do not accept any liability of what ever nature, whether in contract or otherwise, for the acts, omissions or defaults, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss) delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part.

CREDIT CARD TRANSACTIONS: credit card surcharges may apply when paying by credit card. A receipt of payment or a credit card authorisation form will require your signature. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against AusGlobal Travel. In the event that payment has been made to AusGlobal Travel by credit card, you agree that you will not seek to charge back your payment to AusGlobal Travel.

PRIVACY POLICY: AusGlobal Travel is committed to protecting the privacy and confidentiality of personal information.

TRAVEL MONEY: you can organise your Travelex Holiday Money through your consultant. Travelex provides the largest range of currencies and denominations in Travellers Cheques and Foreign Cash as well as the new pre-paid PIN protected card – Cash Passport.

TRAVEL ADVICE: for travel advice please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.